FAQs

Q1:  Can you take a personalized or custom item?

Unfortunately we currently do not offer any customized item, all products are premade.

Q2: I was wondering if I would be able to order only the coat part of the costume / as I already have the outfit, and I was wondering if you sell it separately / Can I choose the top S, pants M when I am buying?

Yes, we can sell separately and this will be specified when you choose the product variety 

Q3:  How to place an order?

It is exceptionally easy to buy your #1 outfit on the web. You can put in the request with no enlistment. Be that as it may, we enthusiastically suggest you make an enlisted account before you submit the request.

 

The steps are as follows:

1. Create an account  and then log in to place the order, then you can check your order status and history.
2. Enter the item page ,choose the gender, standard size or customize, then click" Add to Cart".
3. Click button "Proceed to Checkout" if your order information is correct. (You can use the coupon code to apply for the discount on this page if you have the code.)
4. Fill in the correct shipping address, email, phone number, and choose the shipping method payment method etc, finally, skip to Paypal page or Checkout page to finish your payment. then your order is placed.

Q4:  How to pay my order?

We accept Paypal and other major credit cards (via checkout).

Q5:  Why I need to pay additional custom tax for my items?

In certain circumstances, some country may charge custom taxes for the purchase from other countries. Please kindly note that the buyer should be responsible for the Custom Tax of his country, thanks for your understanding.

Q6:  Do you have the actual picture of the product?

Most product we will include image and we also encourage our customers to share us the review and image after receiving the order. 

Q7:  Which currency do you use?

The default currency on our website is AUD.